Ramblin' Dan's

3D Print Design Studio

Search

Blog Posts

3D Printing - "It's all about design and quality output. Not how fast the printer can run."

Cetus Nozzles (with updates)

DHL CaptureRight now they seem to be made from pure unobtainium. They are made in three sizes. 0.2mm, 0.4mm and 0.6mm. One of each comes with a new printer. I ordered a spare 0.2mm and 0.4mm nozzle as part of my printer order on October 13, 2017. That is now almost a month ago.

The nozzles were shipped separately from the printer. They must be so rare, they don’t keep them in the same place with the printers. Strange…

My spares were apparently shipped out of China. On DHL mail service, October 19. The tracking number Cetus gave me (from China) was bogus. It took Cetus 3 weeks to figure that out. A new (to me) help desk person finally furnished me the proper tracking code for DHL.

Strange, as the new tracking first shows my nozzles leaving (originating) from Jamaica, NY, USA, October 23, 2017. I am wondering if they (Cetus) have a warehouse there, and simply shipped me a new order from USA inventory.

I tracked the order as it traveled all the way to my post office in Frisco, Texas USA. Where it was marked “Undeliveralble As Addressed” and apparently returned to sender. What The Fudge! They have to be kidding me. A month of screwing around and they got my address wrong? The Cetus 3D printer itself had no problem being delivered to my address all the way from California.

Seems to me the boys and girls in Jamaica (NY) have been out in the sun too much and are a bit dizzy about getting addresses correct.

My last communique to Cetus 3D help was for them to either ship a new order or refund my payment. I still need their only source of print nozzles. I already placed a new order for a couple more 0.4mm nozzles. My original has plugged solid after I pushed the heating of some PETG filament a bit too far.

I can only wonder if that additional nozzle order is going to be processed properly. Oh, yeah, The 0.2mm nozzles are already marked as “out of stock” on the Cetus 3D order web-page.

It’s like buying a new car and finding out the ignition key won’t be made for a couple more months…

UPDATE:11/10/17

Cetus 3D is sending out a new delivery of the two nozzles direct from China. They have already supplied a tracking number link that originates from China. The plan is to ship on (their) Monday. The tracking number provided is not yet active. It's only two small nozzle assemblies about 2 inches long and a quarter inch diameter. If I close my hand on both, they can't bee seen. I talking small. The last pair were on a wild and woolly travel expedition. I hope these next two have a clear destination. Ha!

UPDATE:11/27/17

Cetus 3D (the company) has been communicating with me about my lost nozzles from my original order. I placed two additional orders since the original. The first additional (actually the second order) was for two more 0.04mm nozzles. I opted for the cheap and slow delivery. The second additional (the third order) was for a plain (uncoated) build plate and two 0.6Mm nozzles. This time I picked the express delivery, much faster.

As I reported in the original story, the original purchase, nozzle order finally made it to the USA, all the way to my local post office. There, it was marked “undeliverable as addressed” and sent back to Cetus 3D! Holy cow, Batman! My address got the printer to me with no problem. But then we ARE talking about the USPS and my local PO is one of the worse.

What has happened, Cetus 3D sent me two nozzles to replace the wandering ones on the same day I had ordered an additional two 0.40MM nozzles, for which I made payment. When they sent me the new tracking for the replacement of the lost original nozzles, they picked the tracking for the two nozzles I had ordered. So, I didn’t have any tracking on the replacements. It took me awhile to discover I was following my own second purchase.

The replacements were sent using the same (slow) service as my paid order. The build plate and other two 0.60MM nozzles order (by express) arrived about a week ago, beating my slow-moving nozzles by weeks.

I and Cetus 3D have now sorted out all the confusion. I admit it was an honest mistake by Cetus to mix the tracking numbers. Two different departments sending me orders at exactly the same time. I can understand...

Both orders have made it here to Frisco, Texas. The tracking record is almost identical. The only difference is a few MINUTES between time stamps. They should arrive today or tomorrow if the post office employee can read the addresses. Wouldn’t THAT be another pisser if they get rejected for delivery. It could be a bonehead in the backroom rejecting non-Made in USA merchandise

I'll post the arrivial here...

Got Them! 11/27/17

The USPS mailman delivered them into my mailbox. Yea! As you can see in the pictures the packages are not very big. Both are 6" x6" and maybe 1/2" thick. My address is on BOTH sides. I flipped one over to show that. One is the delivery address and the other is the customs form. Both addresses are exacltly the same. Not much chance for an unreadable address. They are not in the usual 3 line USA format but are in the proper sequence. Anyone with intelligence can plainly read the proper address. Opps, sorry I am making an assumption...

The other picture displays the nozzles. These little babies have a lot of milage on them...

DSC07920 DSC07921

The Author

Ramblin' Dan Kautz

dankautzThere is no doubt one of my hobbies is writing about my hobbies. I read somewhere a long time ago, the best things to write about are the things you know very well. I have been writing and publishing long before the personal computer became the tool of choice.  My first printed and published club newsletter was created in the late 60's.

Read more ...

Our Mission

The intention of this web site and “Ramblin’ Dan’s 3D Print Design Studio” is to promote creative design thinking and demonstrate how ideas can be changed to tangible creations through the proper application and use of Three-Dimensional Printing systems.

Read more ...

Copyright © 2018 TEDatum Publishing . All Rights Reserved.